Payment Terms

1. Introduction

These Payment Terms govern all financial transactions made through the TengaSale platform, including deposits, scheduled instalment payments, early settlements, and any payment adjustments. These terms apply to all customers with an active financing contract and form part of the Terms of Service.

2. Deposits

An initial deposit is required to activate a financing contract. The deposit amount is calculated as a percentage of the total device price and is set at the time of application. The deposit:

• Must be paid in full before the device is released;
• Is non-refundable once the device has been released to the customer;
• Is credited to the contract balance and reduces the total financing amount;
• Must be paid through an approved payment channel as specified in the application.

3. Instalment Schedules

Once a contract is activated, a repayment schedule is issued. The schedule specifies:

• The total contract amount (device price less deposit);
• The daily instalment amount;
• The equivalent 30-day instalment amount;
• The contract start date and expected completion date based on the repayment term;
• The current balance, amount paid, and remaining balance as of any given date.

Instalments may be paid daily or on any preferred frequency, provided payments are sufficient to prevent arrears accumulating beyond the contract tolerance period. All amounts are denominated in Malawi Kwacha (MWK) and are rounded to the nearest whole unit.

4. Payment Allocation

Payments received are allocated to your contract in the following order:

1. Clearance of any accrued arrears first;
2. Reduction of the principal contract balance for remaining days;
3. Extension of the contract expiry date by the number of days covered by the payment.

Overpayments beyond the full remaining balance are not processed. The maximum payment accepted at any time is the outstanding balance on your contract. Completed contracts do not accept further payments.

5. Early Payment and Settlement

Customers are encouraged to pay ahead of schedule. Paying more than the daily minimum extends your contract expiry date. Full early settlement is also available at any time.

When settling a contract early, an early settlement discount is applied to the remaining balance. The discount rate is stated in your individual contract. To request an early settlement calculation, use the early settlement option in the customer payment portal or contact TengaSale support.

Early settlement discounts cannot be applied retroactively to payments already processed.

6. Overdue Payments

A contract is considered overdue when the accumulated unpaid amount exceeds the daily rate beyond the number of days specified in the contract tolerance window. Overdue contracts:

• Are flagged in the TengaSale system;
• May be subject to merchant outreach and follow-up;
• Remain payable and can be brought current at any time by paying the outstanding arrears;
• May result in device restriction where MDM controls are enabled on the financed device.

Overdue status does not automatically close or cancel a contract. You may continue to make payments against an overdue contract. Bring your balance current and your contract status will update accordingly.

7. Supported Payment Channels

The following payment channels are supported for contract repayments:

• Airtel Money — Mobile money payments via Airtel Malawi;
• TNM Mpamba — Mobile money payments via TNM Malawi;
• Online payment gateway — Where shown for your contract;
• Other authorised channels — Where shown for your contract.

Payment channel availability may vary by merchant configuration. If you are unable to use a specific channel, contact your merchant or TengaSale support for alternatives.

8. Proof of Payment

After each successful payment, a transaction reference is generated and displayed in the payment portal. You are advised to retain a record of all transaction references. If a payment does not reflect on your contract within 24 hours, contact TengaSale support with your reference number for investigation.

TengaSale is not responsible for payment delays caused by mobile money network outages or third-party gateway failures. Payments are recorded against your contract once confirmed by the payment provider.

9. Currency and Rounding

All contract amounts, instalment figures, and payment calculations are in Malawi Kwacha (MWK). Calculated daily rates and 30-day instalment amounts are rounded to the nearest whole Kwacha unit. Where rounding results in a minor discrepancy in the total repaid amount, the final payment adjusts to the exact remaining balance.

10. Reconciliation

TengaSale maintains a complete record of all payment transactions. Contract balances are updated upon confirmation of each payment by the payment provider. In the event of a discrepancy between your payment records and the contract balance shown in the portal, contact support at support@tenga.africa with your contract number and payment references.

11. Contact for Payment Queries

For payment-related queries, contact TengaSale at:
support@tenga.africa